SALES TERMS AND CONDITIONS ("TERMS")

7-Day Return and Exchange Guarantee:

Our mission is to meet the needs of our customers. If you are not completely satisfied with this shopping, you can refund or exchange the goods according to the following terms.。 

  • Send the original receipt and the goods for refund or exchange within 7 days of the receipt date. 
  • Full refund is only available for unopened items.
  • Any return of goods is limited to replacement of goods of the same value or higher value. Customers are required to pay the difference in goods of higher value. If you change the value of the lower value's product, all balances will not be returned.
  • Customers are responsible for the postage at the time of return.
  • We recommend that customers use the insured mailing method and we cannot be responsible for the loss of the return during the mailing process.
  • All listed offers/pre-ordered products are not refundable upon order.

Refund or Exchange Product Process:

  1. Please send an e-mail to sales@rolastyle.com for claiming a refund or exchange product before sending out the returns of goods. 
  2. Please send the returns of goods with the original receipt to us. 
  3. We will process the retuns request ASAP within 7 days.